Managed the roadmap and implementation plan for a conversational AI solution deployed to 150,000 users across 5 different global regions.

Implemented the latest research in Conversational AI to improve overall usage, customer satisfaction, and increase overall cost deflection and ROI.

Collaborated with Delivery, User Experience, Change Management, Operations, and Communications leaders to innovate, incubate, and prototype artificial intelligence proof of concepts that leveraged Generative AI Large Language Models.